We want to make sure you are happy! So if there are any problems thats occurs by manufacture defects, and we aren’t holding up our end of the deal- we offer a 90 day Warranty on all of our four season jackets, and a 30 day Warranty on our sunglasses.
Here are the steps to follow if for any reason you are not 100% satisfied with your product.
Step 1:
- Evaluate the validity of the claim.-
- Was the product purchased in the given time frame?
- Does the damage appear to be defective materials or workmanship?-
- Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
Step 2:
- Contact nomadicmovements@gmail.com to file a claim under your warranty.
- Tell us what you are sending back with a description.
- Explain why you are sending the product back, including detailed photos.
- After we evaluate the situation we will respond back with a return address, to start the warranty process.
Step 3:
- Send product back immediately.
- Include proof of purchase.
- Provide a brief description of the problem.
- Include return address.
- Buyer is responsible for shipping charges
Step 4:
- Once we receive item back we will have a team member evaluate the problem, and verify if it was indeed a manufacturer default.
- If confirmed, we will fix the product the best to our ability. We have a professional seamstress to help mend any rip or tears. We also have multiple tools to fix any loose sunglass screws you might have lossed.
- If the product can not be fixed, we will ship a new product back to you free of charge!
- Please note- buyer takes care of all shipping costs.