FAQS

Payment

  • We accept all major credit cards & PayPal on our secure website. 
  • No cancellations or changing of orders once order is submitted.

Shipping

  • We ship internationally through USPS all over the world.
  • Free Shipping on Orders over $300 in USA only. Not valid with any other discounts.
  • Orders take 1-5 business days to process.
  • USPS mail typically takes 2-7 days after shipped for domestic shipments. Priority takes 2-3 days after it is shipped.
  • Once shipped you will get a tracking number to your email.
  • If a shipment is returned to sender due to an incorrect or incomplete address provided by the customer (including typos or missing information, ect...), the customer will be responsible for any re-shipment fees. Nomadic Movement is not liable for shipping costs associated with these returns.
  • International Shipping- Please be aware that some countries will include an international duty tax upon arrival. Customer will be responsible for this tax.

Lost Package Policy

    All orders have the option to add shipping insurance at checkout. By default, each package includes $100 in insurance coverage. If you choose not to add additional insurance, your order will not be protected against loss or theft

    1. Contact Us ASAP
      Email us at [your email] as soon as you notice your package is missing. We will contact the carrier to begin an investigation.

    2. Reach Out Locally
      We also recommend visiting or calling your local post office and speaking with your mail carrier directly—they often have the most accurate delivery info.

    3. USPS Investigation Timeline

    • It may take 1–3 business days to hear back from USPS.

    • USPS requires the package to be missing for at least 7 days before we can file an official claim.

    • Once filed, it may take up to 7 additional business days for them to determine if the package is officially lost.


    If your package is insured through our shipping protection at checkout and deemed lost:

    • We’ll send a replacement at no cost.

    • If the item is sold out, we’ll offer a product exchange or store credit.

    • All replacements will be shipped to the original address to verify accuracy.

    • Refunds are not available for lost packages.

    Returns

    • Process Returns/ Here
    • As of July 26, 2024-Sale items are only available for store credit or exchange.
    • ***Black Friday Orders & All Orders placed within the Month of December will have the return window extended to January 7th, 2025.
    • All other items- Only unworn, unwashed, no pet hair, and unaltered clothing may be exchanged within 30 days of receiving your item. Item needs to be shipped within 30 days of receiving the item or will be shipped back at at customers expense. If any of the guidelines are not met, they will be denied the return and shipped back at customer’s expense.
    • All sales are final on event purchases or in person sales.
    • All tags need to be in tact otherwise item is not valid for a return.
    • Once we receive the returned product, we will initiate the refund. Refunds may take up to 7-10 business days to be visible in your account.
    • Customer is responsible for all shipping costs. Please email tracking to us, or keep it on hand as we are not responsible for lost packages that do not get back to the warehouse. No refunds on shipping to buyer.
    • If there is any sort of manufacturer defects, please contact us with 48 hours of receiving item so we can replace the item.
    • If customer has the wrong address and the package was returned to sender the customer is responsible for paying for shipping to the correct address.

    Exchanges

    • We do not offer exchanges at this time.

    Discounts

    • Discount codes can not be combined.
    • Discount codes are only valid on full priced items.

    Sunglass Warranty Program

    Unfortunately, at this time we do not offer replacement parts or repairs on sunglasses.

    Here are the steps to follow if for any reason you are not 100% satisfied with your product.


    Step 1: 

    • Evaluate the validity of the claim.-
      • Was the product purchased in the given time frame?
      • Does the damage appear to be defective materials or workmanship?
      • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?

    Step 2: 

    • Contact Talk2aNomad@NomadicMovement.com to file a claim under your warranty.
    • Tell us what you are sending back with a description.
    • Explain why you are sending the product back, including detailed photos.
    • After we evaluate the situation we will respond back with a return address, to start the warranty process.

    Step 3:

    • Send product back immediately.
    • Include proof of purchase.
    • Provide a brief description of the problem.
    • Include return address.
    • Buyer is responsible for shipping charges


    Step 4:

    • Once we receive item back we will have a team member evaluate the problem, and verify if it was indeed a manufacturer default.
    • If confirmed,  the product will be replaced and shipped out to you.
    • Please note: Broken wood is not covered under our sunglass warranty.
    • If the product can not be fixed, we will ship a new product back to you.