RETURN/SHIPPING/FAQS

Payment

  • We accept all major credit cards & PayPal on our secure website. 
  • No cancellations or changing of orders once order is submitted.

Shipping

  • We ship internationally through USPS all over the world.
  • Free Shipping on Orders over $120 in USA only. Not valid with any other discounts.
  • Orders take 1-3 business days to process.
  • USPS mail typically takes 2-7 days after shipped for domestic shipments. Priority takes 2-3 days after it is shipped.
  • Once shipped you will get a tracking number to your email.
  • If a shipment is returned to sender due to an incorrect or incomplete address provided by the customer (including typos or missing information, ect...), the customer will be responsible for any re-shipment fees. Nomadic Movement is not liable for shipping costs associated with these returns.
  • International Shipping- Please be aware that some countries will include an international duty tax upon arrival. Customer will be responsible for this tax.

Lost Package Policy

    All orders have the option to add shipping insurance at checkout. By default, each package includes $100 in insurance coverage. If you choose not to add additional insurance, your order will not be protected against loss or theft

    1. Contact Us ASAP
      Email us at as soon as you notice your package is missing. We will contact the carrier to begin an investigation.

    2. Reach Out Locally
      We also recommend visiting or calling your local post office and speaking with your mail carrier directly-they often have the most accurate delivery info.

    3. USPS Investigation Timeline

    • It may take 1–3 business days to hear back from USPS.

    • USPS requires the package to be missing for at least 7 days before we can file an official claim.

    • Once filed, it may take up to 7 additional business days for them to determine if the package is officially lost.

    • We need to be notified of Missing/Lost Packages with in 15 days of Delivery or we can not file a claim or help you with the lost package.

    If your package is insured through our shipping protection at checkout and deemed lost:

    • We’ll send a replacement at no cost.

    • If the item is sold out, we’ll offer a product exchange or store credit.

    • All replacements will be shipped to the original address to verify accuracy.

    • Refunds are not available for lost packages.

    Returns

    We want you to love your gear. Eligible items may be returned within 30 of receiving the product.

    Process Returns/ Here

    How to Start a Return

    All returns must be initiated through our online return portal, linked at the top of this page. You’ll need your order number to get started.

    From there, you can choose:

    • A refund back to your original payment method, or
    • Store credit for future purchases. All Sale items are only eligible for store credit.

    We provide a prepaid return shipping label.

    • If you choose a refund, the return shipping cost will be deducted from your refund total
    • If you choose store credit, return shipping is on us!

    Please package items securely, attach the provided label, and drop the package off at the carrier. 

    International Returns

    International customers are responsible for arranging and paying for return shipping through a carrier of their choice. Shipping costs are non-refundable.

    Processing & Refunds

    Once your return arrives, we’ll email you to confirm receipt. After inspection:

    • Refunds are issued for the item cost only (original shipping is not refundable)
    • Refunds typically process within 2–7 business days, depending on your bank

    Store credit returns will be issued as a digital gift card for the full item value.

    Return Exceptions & Fees

    Returns that don’t meet the guidelines above may result in additional charges. If an issue occurs, we’ll contact you with details and photo documentation.

    • Return-to-sender shipping fee: varies by weight (applies only if an item is damaged beyond return eligibility and must be sent back)

    We always aim to be fair and understanding and always try to work with you if something like this occurs.

    Festival Purchaes:

    • All purchaes made in person at an event or festival is final sale and will not be eligle for return or exchange.

    Discounts

    • Discount codes can not be combined.
    • Discount codes are only valid on full priced items.

    Sunglass Warranty Program

    Unfortunately, at this time we do not offer replacement parts or repairs on sunglasses.

    Here are the steps to follow if for any reason you are not 100% satisfied with your product.


    Step 1: 

    • Evaluate the validity of the claim.-
      • Was the product purchased in the given time frame?
      • Does the damage appear to be defective materials or workmanship?
      • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?

    Step 2: 

    • Contact Talk2aNomad@NomadicMovement.com to file a claim under your warranty.
    • Tell us what you are sending back with a description.
    • Explain why you are sending the product back, including detailed photos.
    • After we evaluate the situation we will respond back with a return address, to start the warranty process.

    Step 3:

    • Send product back immediately.
    • Include proof of purchase.
    • Provide a brief description of the problem.
    • Include return address.
    • Buyer is responsible for shipping charges


    Step 4:

    • Once we receive item back we will have a team member evaluate the problem, and verify if it was indeed a manufacturer default.
    • If confirmed,  the product will be replaced and shipped out to you.
    • Please note: Broken wood is not covered under our sunglass warranty.
    • If the product can not be fixed, we will ship a new product back to you.