FAQS

Payment

  • We accept all major credit cards & PayPal on our secure website. 
  • No cancellations or changing of orders once order is submitted.

Shipping

  • We ship internationally through USPS all over the world.
  • Free Shipping on Orders over $300 in USA only. Not valid with any other discounts.
  • Orders take 1-5 business days to process.
  • USPS mail typically takes 2-7 days after shipped for domestic shipments. Priority takes 2-3 days after it is shipped.
  • Once shipped you will get a tracking number to your email.
  • International Shipping- Please be aware that some countries will include an international duty tax upon arrival. Customer will be responsible for this tax.

Lost Packages

  • All orders have an insurance option to protect your order at check out. If you do not cover your package there will be no protection on your order and will not be covered if lost or stolen.
  • If a package goes missing please fill out the USPS missing package form first. Package must be missing for 7 days until you can file this form. Once USPS has declared the package unredeemable if customer insured the package with Ship Protection the item will be replaced. 

https://www.usps.com/help/missing-mail.htm

  • If USPS can not locate your package- please fill out our shipping claim form. 

https://nomadicmovement.com/pages/claim-page

Returns

  • Process Returns/ Here
  • As of July 26, 2024-Sale items are only available for store credit or exchange.
  • ***Black Friday Orders & All Orders placed within the Month of December will have the return window extended to January 7th, 2025.
  • All other items- Only unworn, unwashed, no pet hair, and unaltered clothing may be exchanged within 30 days of receiving your item. Item needs to be shipped within 30 days of receiving the item or will be shipped back at at customers expense. If any of the guidelines are not met, they will be denied the return and shipped back at customer’s expense.
  • All sales are final on event purchases or in person sales.
  • All tags need to be in tact otherwise item is not valid for a return.
  • Once we receive the returned product, we will initiate the refund. Refunds may take up to 7-10 business days to be visible in your account.
  • Customer is responsible for all shipping costs. Please email tracking to us, or keep it on hand as we are not responsible for lost packages that do not get back to the warehouse. No refunds on shipping to buyer.
  • If there is any sort of manufacturer defects, please contact us with 48 hours of receiving item so we can replace the item.
  • If customer has the wrong address and the package was returned to sender the customer is responsible for paying for shipping to the correct address.

Exchanges

  • We do not offer exchanges at this time.

Discounts

  • Discount codes can not be combined.
  • Discount codes are only valid on full priced items.

Sunglass Warranty Program

Unfortunately, at this time we do not offer replacement parts or repairs on sunglasses.

Here are the steps to follow if for any reason you are not 100% satisfied with your product.


Step 1: 

  • Evaluate the validity of the claim.-
    • Was the product purchased in the given time frame?
    • Does the damage appear to be defective materials or workmanship?
    • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?

Step 2: 

  • Contact Talk2aNomad@NomadicMovement.com to file a claim under your warranty.
  • Tell us what you are sending back with a description.
  • Explain why you are sending the product back, including detailed photos.
  • After we evaluate the situation we will respond back with a return address, to start the warranty process.

Step 3:

  • Send product back immediately.
  • Include proof of purchase.
  • Provide a brief description of the problem.
  • Include return address.
  • Buyer is responsible for shipping charges


Step 4:

  • Once we receive item back we will have a team member evaluate the problem, and verify if it was indeed a manufacturer default.
  • If confirmed,  the product will be replaced and shipped out to you.
  • Please note: Broken wood is not covered under our sunglass warranty.
  • If the product can not be fixed, we will ship a new product back to you.